Refund policy
Return Policy (14-Day Return Period)
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at contact@visionize.to.
Please note that returns must be sent to the following address:
Großalmeroder Straße 15
34123 Kassel, Hessen
Germany
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions regarding your return, feel free to contact us anytime at contact@visionize.to.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., personalized or made-to-order items), and personal care items (e.g., beauty products).
Digital products (e.g., downloads, digital content, or online services) are non-refundable and cannot be returned once purchased.
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns regarding a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, items must be in their original condition: unworn, unused, with tags, and in their original packaging. Proof of purchase is also required.
Please note that the right of withdrawal does not apply to digital products once the download or access has begun, in accordance with EU law.
Refunds
We will notify you once we have received and inspected your return and inform you if the refund is approved.
If approved, you will automatically be refunded via your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@visionize.to.